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OTA & Travel Distribution Update: The UK Competition and Markets Authority declares victory; Sabre pronounces that the DOJ case is "riddled with errors"; Ctrip to become Group; another undisclosed fees case proceeds

A good mix of stories in this week’s Update, including another name change for one of the largest OTAs.  Enjoy.

The CMA Declares Victory
("Major overhaul of hotel booking sector after CMA action," Competition and Markets Authority (CMA) ( - All Content on Sep 13, 2019)
On Friday, the UK Competition and Markets Authority (CMA) issued a press release touting the number of online hotel booking sites that have now implemented the CMA’s sector wide principles for complying with the UK’s consumer protection laws.  According to the CMA, 25 companies – including traditional OTAs, metasearch sites and major hotel chains – have agreed to change how they display rates, inventory and other booking information.  What was perhaps most interesting about the press release, however, was the CMA’s announcement that it is co-leading an international effort by consumer protection agencies around the world to examine the hotel industry’s consumer protection law compliance.  Details about this international effort can be found on the group’s website -

Sabre Pronounces That DOJ’s Case Is “Riddled with Errors”
("Sabre Hits Back At DOJ Challenge To $360M Farelogix Merger," Law360 on Sep 10, 2019) (subscription required)
Not surprisingly, Sabre’s court filings this week made clear that Sabre strongly disagrees with the US Department of Justice’s view of Sabre’s proposed acquisition of Farelogix.  Sabre’s primary motivations for pursuing the acquisition of the airline distribution upstart – to foster or kill competition - are at the core of the DOJ’s case. 

Ctrip To Become Group
("Ctrip Changing Name to Group to Emphasize International Business," Skift on Sep 10, 2019)
Add Ctrip to the list of large OTAs to change their name over the past year or two.  In an effort to better communicate its global ambitions, Ctrip announced last week that it is changing its name to Group Ltd.  According to Ctrip CEO, Jane Sun, up to 50% of Ctrip’s overall revenues could be generated internationally in the next few years (up from 35% this most recent quarter).  All of Ctrip’s existing brands – Ctrip,, Qunar and Skyscanner – would fall under this newly named parent company.   

Another Undisclosed Fees Case Proceeds
("Spirit Faces Lawsuit Over Alleged Failure to Notify About Fees," Travel Pulse on Sep 11, 2019)
A group of Spirit Airlines’ passengers received good news this past week.  A Manhattan federal appeals court revived a case brought by the passengers alleging that the tickets they purchased online through Expedia, Priceline, Travelocity and other third-party intermediaries failed to disclose mandatory carry-on bag fees. According to the complaint, Spirit Airlines was a “knowing accomplice” to the online distributors’ misleading practices.  More details on this case to come in future Updates. 

Other news:

SiteMinder partners with HotelSwaps to enable trade of unsold inventory
Phocus Wire on Sep 11, 2019
SiteMinder's hotel clients can now use HotelSwaps, a hotel room exchange platform.

Why Hilton Is Emphasizing the Benefits of Membership
AdWeek on Sep 10, 2019
With a loyalty program that will soon reach 100 million guests, Hilton Worldwide is doubling down on its message to customers, asking them to skip the middleman and book their stays directly with hotels. Online travel agencies (OTAs) like Expedia and make up a sizable portion of the booking ...

  • Greg  Duff

    Greg is Chair of the firm's national Hospitality, Travel & Tourism practice, which is directed at the variety of matters faced by hospitality and travel industry members, including purchase and sales agreements, management ...

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About the Editor

Greg Duff founded and chairs Foster Garvey’s national Hospitality, Travel & Tourism group. His practice largely focuses on operations-oriented matters faced by hospitality industry members, including sales and marketing, distribution and e-commerce, procurement and technology. Greg also serves as counsel and legal advisor to many of the hospitality industry’s associations and trade groups, including AH&LA, HFTP and HSMAI.

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