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Online Travel Update: Airlines' Tactics Under Scrutiny,'s Challenges, and Citi-Navan's New Partnership

This week’s Update features updates on several recently featured stories, including’s ongoing payment and fraud challenges and new legislative efforts to limit junk fees.

    • OTAs Raise Issues with Airlines’ Aggressive Tactics.  Online travel agents, On the Beach and UK Holidaymakers, have raised objections with the UK’s Competition and Markets Authority (CMA) over the aggressive tactics of Ryanair (and other discount airlines) to push travelers to book direct.  According to the paper presented to the CMA and UK government, discount airlines are harming consumer choice by blocking sales of certain products (seat-only offerings), charging excessive OTA fees and delaying refunds.  The OTAs are asking the UK competition authority to mandate that airlines provide with fair access to products and services and create a code of conduct for airlines and their OTA partners.  Really?

    • Citi and Navan Announce Partnership.  Further to my comment in last week’s Update about the explosion of interest in small and medium businesses (SMB), Citi and Navan announced this past week a new partnership under which the parties will offer a travel and expense solution for Citi’s Commercial Bank cardholders.  For those companies that provide Citi cards to their employees, the new solution will provide services that rival competitors SAP Concur and Egencia.  With the deal, Citi will be well positioned to grow its commercial card member base by offering travel and expense services.  

For those of that attended the recent Georgetown hospitality law event, it was great seeing so many of you in person.  Have a great week everyone. Executive on Addressing Payment Failures and Return of the Chinese Traveler
October 25, 2023 via Skift Travel News
The online travel scene in Asia characterized by fierce competition and high stakes. knows that it needs to sort the payment issue and make sure any lingering concerns are put to rest if it wants to stay ahead in the game in the region. Peden Doma Bhutia ...
Ryanair, others must be probed over ‘aggressive’ tactics, online travel operator says
October 25, 2023 via
Ryanair and other low-cost airlines should be reviewed by the UK Competition and Markets Authority over "increasingly aggressive tactics" to push consumer sales direct from carriers, an online travel operator has said in a paper addressed to regulators and the UK government.
Google Vacation Rentals Adds Price Comparisons 4 Years After Debut
October 24, 2023 via Skift Travel News
Google likely will introduce advertising to these listings eventually, but it can afford to take its time. Dennis Schaal Share Four years after Google debuted a vacation rental feature in Google Travel, it is starting to show booking links and nightly rates from multiple companies for each listing ...
Marriott-Rappi partnership goes live, signals new opportunities for customer acquisition
October 24, 2023 via Phocus Wire
The partnership is launching in Mexico with plans to expand to Colombia in November and early next year to the other Latin America countries where Rappi operates. customers targeted by scam ‘confirmation' emails
October 23, 2023 via The Guardian UK
Travellers are getting seemingly convincing messages asking them to provide bank card details and threatening their reservation will be cancelled Travellers using the popular hotel website are being warned not to fall for scam emails asking them to confirm their hotel payment, after a hack of's email system. ...
Citi and Navan Enter Into Travel and Expense Partnership
October 19, 2023 via Skift Travel News
This is a big win for Navan, giving it an inside track to a lot of Citi's corporate accounts. Dennis Schaal Share Citi and Navan will soon be marketing a co-branded travel and expense solution for Citi Commercial Bank cardholders. The tools, powered by Navan, initially will be ...
Pennsylvania "junk fees" bill aims for ticket price transparency
October 18, 2023 via ABC 27 Pennsylvania
(WHTM)-- Concerts and sporting events are entertaining but buying tickets to them is not always as great. Especially when huge fees are added at the very end of an online transaction. "People have been playing junk fees like this for years," State Rep. Nick Pisciottano (D-Allegheny) said.

  • Greg  Duff

    Greg is Chair of the firm's national Hospitality, Travel & Tourism practice, which is directed at the variety of matters faced by hospitality and travel industry members, including purchase and sales agreements, management ...

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About the Editor

Greg Duff founded and chairs Foster Garvey’s national Hospitality, Travel & Tourism group. His practice largely focuses on operations-oriented matters faced by hospitality industry members, including sales and marketing, distribution and e-commerce, procurement and technology. Greg also serves as counsel and legal advisor to many of the hospitality industry’s associations and trade groups, including AH&LA, HFTP and HSMAI.

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