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OTA & Travel Distribution Update: Accor and Air France-KLM announce unique loyalty partnership; delays plans to charge commissions on resort fees and other service charges

This week’s travel-shortened OTA & Travel Distribution Update features two stories detailing two recently announced unique partnerships, one between Accor and Air-France / KLM and the other between Expedia and Lufthansa.  We also update the status on’s continually evolving plans to charge commissions on resort fees and other similar service charges. Enjoy.

Booking Holdings Delays Charging Hotels Resort Fee Commissions in Major Reversal
Skift Travel News on Jul 2, 2019 
Booking Holdings, which had announced it would begin charging hotels in the United States commission on their resort fees, has delayed implementing the new policy, Skift exclusively learned. The company, which owns brands including, Priceline, Agoda and Kayak, is considering delaying the new commissions until January 1, according to multiple sources. The tentative new schedule for implementation — if the company goes through with it all — is subject to change. It is believed that Booking Holdings could be using the pause to reevaluate the whole policy. 

Accor and Air France-KLM Link Loyalty Accounts in Unique Partnership 
Skift Travel News on Jul 2, 2019 
European business travelers have a new hotel and airline partnership to take advantage of. Paris-based Accor hotels and the Air France-KLM megacarrier announced a loyalty partnership that rewards travelers for using either product. Air France-KLM Flying Blue members can now earn miles for simply booking and paying for an Accor room, while hotel loyalty members can earn points for flying. Unique to this relationship is the sheer acreage that it covers. Unlike the recent American-Hyatt partnership, which only targets elites, the deal between Accor and Air France-KLM targets all loyalty members and effectively gives away points to anyone willing to sign up and link accounts. 

Google And Amazon’s Disruption Of The Online Travel Industry Is Looking Inevitable 
Forbes - Lifestyle on Jun 30, 2019 
Is the travel industry heading for a new world order? There remains little doubt among travel experts that tech goliaths Google and Amazon will dominate the online travel arena, threatening to bust up the duopoly of Expedia Group (which owns Expedia,, Travelocity, Orbitz, Trivago and Hotwire) and Booking Holdings (which owns Priceline, Kayak and that has reigned for years. 

Cozycozy is an accommodation search service that works with hotels and Airbnb 
Tech Crunch on Jun 30, 2019 
French startup wants to make it easier to search for accommodation across a wide range of services. This isn’t the first aggregator in the space and probably not the last one. But this time, it isn’t just about hotels. When you plan a trip with multiple stops, chances are you end up with a dozen tabs of different services — on Airbnb to look at listings, on a hotel review platform and on a hotel booking platform. Each service displays different prices and has a different inventory. While there are a ton of services out there, most of them belong to just three companies: Booking Holdings (, Priceline, Kayak, Agoda…), Expedia Group (Expedia,, HomeAway, Trivago…) and TripAdvisor (TripAdvisor, HouseTrip, Oyster…). They all operate many different services in order to address as many markets and as many segments as possible. 

Germany : Expedia Group and Lufthansa Group airlines Announce Strategic Air Technology Partnership 
MarketWatch - All Company Press Releases News & Commentary on Jun 26, 2019 
The Lufthansa Group airlines and Expedia Group announced that together, they will leverage cutting-edge technology to deliver the shared goal of helping more travelers access the best possible air travel options with Lufthansa, SWISS and Austrian Airlines on Expedia Group sites. The new multi-year cooperation establishes greater technological collaboration between the companies thanks to an industry-leading Direct NDC API connection.

  • Greg  Duff

    Greg is Chair of the firm's national Hospitality, Travel & Tourism practice, which is directed at the variety of matters faced by hospitality and travel industry members, including purchase and sales agreements, management ...

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About the Editor

Greg Duff founded and chairs Foster Garvey’s national Hospitality, Travel & Tourism group. His practice largely focuses on operations-oriented matters faced by hospitality industry members, including sales and marketing, distribution and e-commerce, procurement and technology. Greg also serves as counsel and legal advisor to many of the hospitality industry’s associations and trade groups, including AH&LA, HFTP and HSMAI.

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